Shipping Policy

We at Moni Moon Jewls are committed to delivering your jewelry with care and efficiency. Here are our shipping terms:

• Processing Time: Orders are typically processed within 1-3 business days. Custom orders may require additional time, which will be communicated during the order process.
• Shipping Methods: We offer various shipping options to meet your needs, including standard and expedited. Shipping times and costs vary depending on the method selected and the destination.
• Tracking Your Order: Once your order is shipped, we will provide you with a tracking number so you can monitor its progress.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, here are our return and exchange policies:

• Return Period: We accept returns within 30 days of purchase. Items must be returned in their original condition and packaging.
• Exchanges: If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
• Custom and Personalized Items: Please note that custom and personalized items are not eligible for return or exchange.
• Return Process: To initiate a return, please contact our customer service team at support@monimoonjewls. We will provide you with instructions on how to return your item.
• Refunds: Refunds will be processed to the original method of payment within 3 business days of receiving the returned item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at support@monimoonjewls.com. We will provide instructions for returning the item and will take care of replacing or repairing your item as quickly as possible.

Questions?

If you have any questions about our shipping or return policies, please don't hesitate to contact us. We are here to help!

Thank you for shopping at Moni Moon Jewls.